Shipping Questions

  • Can I walk in and pick up my package at your warehouse location?

    Currently, walk-ins, drop-offs, and will-call pickups at our warehouse location are suspended until further notice. We are only able to ship your order via courier.
  • Do you ship internationally or outside contiguous USA?

    Nu Aqua Systems ships internationally but may have courier limitations such as shipping to remote addresses or the inability to ship to your location due to the nature of the product. You may contact us via email, live chat, or phone if you have any questions about international shipping. Please ...
  • How do I track my order?

    You may log in to your account on our website to check the status of your order. A system-generated email is also sent once your order has been shipped. If you need further assistance, please contact us via phone, email, or live chat. Phone: 1.888.621.0460 Email:
  • How long will the delivery take for an expedited shipping method?

    Most of our orders are normally shipped within 1 to 2 business days, however, in some cases, longer shipping times may occur. The expedited shipping timeframe selected on Checkout applies to the transit time once your package is with the courier. It is not inclusive of the order processing and fu...
  • When will my order be shipped and delivered? What is your Shipping Policy?

    Most orders are shipping within 1 to 2 business days, however, in rare cases, it may extend beyond the normal time frame for processing. Longer shipping times may also occur on bulk orders and international shipments. Free or Standard domestic shipping methods normally take 2 to 7 days to deliver...