Nu Aqua Systems allows returns on products that are in new condition and are returned in the original packaging within 15 days of purchase. "New condition" means that the product is in the same condition as it was received. The return shipping, insurance, and tracking number are the responsibility of the customer. All returned merchandise is subject to a 15% restocking fee. Any refunds processed will be applied to the original payment method used in the transaction or reimbursed via store credit. All returns must be approved and should be issued with an RMA (Return Merchandise Authorization) from Nu Aqua Systems. Please call 1.888.621.0460 or email: firstname.lastname@example.org to request an RMA number. Any unauthorized returns will be subject to refusal or charges will be applied under our Standard Return Policy. To get more details regarding our Return Policy, please visit https://nuaquasystems.com/pages/return-policy.