Product and Order Questions

  • How can I have my product be replaced and covered under the warranty?

    If your product is confirmed to be within the warranty period, please contact us via phone, live chat, or email for assistance. Let us know about your concern about the product and your order number for reference. In some cases, photos or a video that best depicts the issue at hand is needed. The...

  • How do I contact you and what is your business hours?

    Our Phone Hours are Mon-Fri: 8:30 AM - 3:00 PM PST. You may give us a call at: Phone: 1.888.621.0460 Our Live Chat Hours are Mon-Fri: 5:00 AM - 8:00 PM PST. You may send us an email anytime at support@nuaquasystems.com.

  • I have questions about a product. How can I get support?

    You may reach out to us via phone, live chat, or email for assistance. Our phone hours are Monday to Friday 8:30 AM to 3:00 PM PST. Our Chat Support is available from Monday to Friday 5:00 AM to 10:00 PM PST. You may send us an email anytime and we will get back to you shortly once your email inq...

  • I just received my order. Can I have the installation guide?

    Please visit our NU Aqua Installation Center for the video installation setup on our Reverse Osmosis Systems. If you are looking for an installation guide that is not on the link, please contact us via email, live chat, or phone. Our customer service representatives will be more than happy to che...

  • My order is incomplete and some of the items I ordered were missing. How can I get help?

    Any missing items must be reported within 15 business days of receiving your order. Please send us an email at support@nuaquasystems.com and inform us of the following details necessary. Please provide your order number, and photos of the package received showing its contents lined up together so...

  • My tracking number shows it’s already delivered but I did not receive it. How can I get this resolved?

    Any lost orders must be reported within 15 business days of receiving your order. If the tracking number shows that it has been delivered but not received, you might consider looking for the package somewhere near your premise or asking your household and neighbors to check if they may have taken...

  • The item on my package arrived damaged. How can I have it replaced?

    Any damaged items must be reported within 15 business days of receiving your order. Please send us an email at support@nuaquasystems.com and inform us of your order number, photos of the packaging, and photos of the damaged item/s received so we will be able to assess further and provide a resolu...