How can we help you?

• How do I know more about your 120 Day Love-Your-Water Guarantee?
• What is your Return Policy?
• What is your Warranty Policy?

• How can I have my product be replaced and covered under the warranty?
• How do I contact you and what is your business hours?
• I have questions about a product. How can I get support?
• I just received my order. Can I have the installation guide?
• My order is incomplete and some of the items I ordered were missing. How can I get help?
• My tracking number shows it’s already delivered but I did not receive it. How can I get this resolved?
• The item on my package arrived damaged. How can I have it replaced?

• Am I eligible to get the Education Discount?
• Do you accept Affiliate Marketing?
• Do you have a military discount for veterans?
• How does your Refer-A-Friend Program work?
• I am a social media influencer. How can I become an ambassador?
• I have recently moved to a new address and in need of an RO system. How can I avail the Recent Mover Discount?
• I'm a health care professional and would like to avail of the discount offered to us. How do I get it?

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• Can I pay in cash or check?
• Do you have a discount or a promo code to offer for my purchase?
• I have a Tax Exemption Certificate. How can I remove the sales tax from my purchase?
• What are my monthly payment plan options?

• Can I walk in and pick up my package at your warehouse location?
• Do you ship internationally or outside contiguous USA?
• How do I track my order?
• How long will the delivery take for an expedited shipping method?
• When will my order be shipped and delivered? What is your Shipping Policy?